Labor Government Put Telco Profits Above Lives

Despite urgent Senate warnings in August, The Albanese Labor Government allowed telcos to proceed with the disastrous 3G shutdown, leaving over 1 million critical devices at risk. While other countries like France delayed until 2028, our government chose telco profits over public safety.

Many 4G device owners were surprised to wake up on the morning of the 3G shutdown to find their phone wasn’t working either.

I warned about this in August, yet the government did nothing. This is what happens when proper regulation takes a backseat to corporate interests.

Transcript

That the Senate take not of the explanation.

I’ll now explain to the chamber what it just heard. The Albanese Labor government is putting multinational telco company profits above human life, above Australian lives. For many people this is a matter of life and death. The Senate has pulled the minister in front of the chamber to explain:

… why the Government has failed to place a single condition on the 3G mobile network shutdown …

So 1,041,282 is the number of devices the telcos have told us will not function as sold when they shut the 3G network in just two months, yet the communications minister is sitting back and letting telcos Telstra and Optus just do it. That’s thorough for the Labor Party.

If our Senate had not fulfilled its role as the house of review and instead stood back and not intervened, telcos would have shut Australia’s 3G network in 10 days time. Revelations from our Senate inquiry into the 3G shutdown led to a two-month delay. In two months, the communications minister will let telcos switch off the 3G network, even if a million devices still rely on it.

I have simple questions for the communications minister: How much are telco companies, like Telstra and Singapore owned Optus, making from shutting down the network early? How much is an Australian life worth? Who will be responsible if telcos are allowed to flick the switch in two months and someone dies? There are Australians with 4G phones, not 3G phones, who will not be able to call triple 0 when the 3G network is shut down. There are emergency phones in lifts that will not work when someone gets stuck—and they didn’t know that until a couple of weeks ago. Many fall alerts, medical alarms and pacemakers use 3G to alert an ambulance. This isn’t just about upgrading old phones, although the telcos will certainly make more money from forcing people into new phones. There are non-mobile devices that will be affected as well.

Telcos gave us the figures at the inquiry. Together they estimate there are 68,000 3G mobile devices still in use. These are old phones. An argument could be made that it’s time for them be replaced. Yet the 4G phones are where it gets really interesting. There are 4G mobile devices that will be affected when 3G shuts down. Some 4G phones piggyback on the 3G network. They use 4G for data and default to 3G to make calls. These are referenced as non-voice-over LTE, or non-VoLTE. Telcos tell us there are 311,000 of these. When the 3G network is shut off, there will be 311,000 4G phones that won’t make a phone call. Then for the final category, 4G phones that have VoLTE and will be able to make calls yet default to 3G for triple 0 calls, there are 52,000 4G devices that will appear fine until someone tries to call triple 0 and it doesn’t work. Across the phones that are 3G only, 4G non-VoLTE and 4G VoLTE with no emergency calls, there are 432,000 mobile devices that won’t work properly, and that’s only half the story.

There are non-mobile devices that will be cut off and will stop working. There are an estimated 608,329 of them. No-one really knows how many because telcos can’t directly contact the users—that’s thorough, according to the minister. These non-mobile devices include fire alarms; 200,000 medical alarms; emergency phones in elevators; warning systems; EFTPOS terminals; agricultural equipment like water pumps, water trough monitors and tractors; Internet of Things enabled products; routers; scanners and survey equipment; water meters; power meters; and much, much more. As the department said at the inquiry:

… it’s fair to say that we are learning new things as we reach out to different stakeholders.

That was just a few weeks ago—thorough, huh? That means they have no idea how big the non-mobile device problem is.

In total, 1,041,000 devices will be affected, potentially more, and the Minister for Communications is ready to let it happen in two months. Why the rush? It’s a good question. Why not delay it further until Australians won’t be put in danger? It’s all about profits for these huge corporations, and the minister’s ongoing timidity or apathy to not protect Australian lives.

I thank the Liberal, Nationals and Greens senators for supporting my motion for this inquiry, especially Senator Canavan as chair. I note and appreciate James Parker’s outstanding submission and testimony.

The solution is simple. The communications minister must intervene and set safe, practical criteria or thresholds for the number of devices affected, before the shutdown can proceed. Instead of leaving Australians high and dry, put the onus on the telcos to take care of Australians.

This is a matter of life and death. What value will the minister place on Australian lives?